Effective Date: March 20, 2026
This Privacy Policy describes how PBWeb LLC ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you use DispatchHQ ("the Service"). We are committed to protecting your privacy and handling your data responsibly.
| Data | Who | Purpose |
|---|---|---|
| Name | All users | Display in app, team management |
| Email address | Admins, Dispatchers | Authentication, account recovery, billing |
| Phone number | Volunteers | SMS authentication (OTP verification) |
| Password (hashed) | Admins, Dispatchers | Authentication |
Payment processing is handled by Stripe. We do not store credit card numbers, CVV codes, or full card details. We retain only:
We do not use cookies or third-party analytics trackers. Cloudflare, our infrastructure provider, may collect standard web traffic data (IP addresses, request metadata) as part of their service. See Cloudflare's Privacy Policy.
We use your information to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We share data only with the following service providers, solely for operating the service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Cloudflare | Hosting, database, storage, CDN | All application data (encrypted at rest) |
| Twilio | SMS verification | Phone numbers |
| Stripe | Payment processing | Email, organization name, payment details |
We may disclose information if required by law, court order, or governmental regulation.
Your data is stored on Cloudflare's global infrastructure, primarily in the United States. We implement the following security measures:
| Data Type | Retention |
|---|---|
| Chat messages | 24 hours (auto-deleted) |
| Volunteer GPS positions | In-memory only, not persisted |
| Dispatch records | Duration of account |
| Delivery photos | Duration of account |
| Account data | Duration of account + 30 days after deletion |
| Billing records | As required by tax/accounting law |
You have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
DispatchHQ is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will promptly delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service at least 14 days before they take effect. The "Effective Date" at the top of this page indicates the most recent revision.
For privacy-related questions or concerns, contact us at:
PBWeb LLC
Email: [email protected]
Web: dispatchhq.org